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Frequently asked questions
Does SEINō send emails?
No, SEINō is all about analytics. Your email platform handles sending.
Is there a free trial?
Yes, try SEINō free for 14 days—no credit card required.
Can SEINō track transactional email performance?
Absolutely. Track metrics like revenue and transactions through Google Analytics or by connecting your data warehouse.
What data does SEINō track?
We track metrics like open rates, clicks, deliverability, conversions, and even revenue per email. Plus, segment-specific insights, depending on your platform.
Which email platforms does SEINō support?
We integrate with 20+ platforms like Salesforce, Braze, and Google Analytics.
What are ESP connections?
These are integrations with your email platforms. Each unique environment or API key counts as one connection.
Are payments refundable?
No, payments are upfront and non-refundable.
What is data retention?
It's how long you can view past campaigns. Plans include up to 24 months, with options to extend.
Can I export data?
Yes, export aggregated data to Excel, CSV, or sync it to BigQuery.
Are there limits on users or workspaces?
No limits. Collaborate freely with unlimited users and workspaces—perfect for teams and agencies.
Can I change my plan?
Yes, you can upgrade or downgrade anytime to fit your needs.
Where is data stored?
We store data on secure, GDPR-compliant servers in the EU.
Is SEINō secure?
We use top-tier encryption and enterprise-grade infrastructure to protect your data.
Is SEINō GDPR-compliant?
Yes, SEINō meets all GDPR requirements to protect your data.
What happens to data if I cancel?
Data remains accessible until your subscription ends. Then it's deleted or anonymized.
Are updates included?
Yes, all updates and new features come at no extra cost.
How can I request new features?
Share feedback directly through the platform or email us at support@seino.ai.
Can I connect multiple email platforms?
Yes, and you can merge environments into a single SEINō workspace.
Are there extra fees?
Additional ESP connections or extended data retention are available for a fee.
What data do you process?
SEINō processes metrics, not sensitive personal data. Details depend on your integrations.
Does SEINō integrate with Google Analytics or BigQuery?
Yes, SEINō works seamlessly with both.
What support is available?
All plans include email support. Premium plans (over €5,000/year) include direct phone and Slack support.
What is SEINō, and how does it help with email marketing campaigns?
SEINō is an email analytics platform that turns your campaign data into actionable insights. Track, analyze, and optimize your email performance effortlessly.
Who is SEINō designed for?
SEINō is built for CRM managers and email marketers who want better campaign insights without needing a data expert. Perfect for improving engagement, tracking subscriber health, and boosting results.
How does SEINō integrate with my tools?
SEINō connects seamlessly to platforms like Salesforce, Braze, and Selligent via APIs or data exports. Typically, IT involvement isn't required.
What makes SEINō different?
Our platform goes beyond standard reporting with advanced metrics, subscriber insights, and e-commerce tracking that other tools can't match.
Does SEINō work for small and large campaigns?
Yes, SEINō scales with you—whether you send thousands or billions of emails.
How do I set up SEINō?
Sign up, connect your email platform (plug & play), and start tracking in minutes.
How long before I see insights?
Your data syncs within 30–60 minutes, so you'll see insights quickly.
Is SEINō easy to use?
Yes! SEINō is intuitive and user-friendly. Plus, we offer guides and support to get you started.
Ready to transform your email reporting?
See SEINō in action and discover how our platform can transform your email reporting capabilities.
